We use a professional server farm in the US which has a very good uptime service and email support for any support.  In comparson you will find australian support lacking, even though yes you can call them after waiting on the phone for 45 min and still get no solution.

You get included a control panel where you are in control of all your email address’s, passwords and many, many other benefits, depending on your level of hosting.  Why wait for Mon-Fri Business hours, explain what you need and wait another few days for action AND pay for that service when you can take control and do it yourself?

We administer your services for a minimal fee and d  this almost around the clock.

We have not seen a competitor with the amount of extras we throw in as included...

Also available is "Fantastico" which adds a large amount of automatically installed features. Please see Hosting standard and extra for further information.